Privacy

Privacy Policy

How we handle the information you share with us, including the SSDI preliminary screening. This policy applies to this website.

01Who we are

Walve BPO provides performance marketing and intake services for legal, insurance, and consumer benefit campaigns. Walve BPO is not the Social Security Administration (SSA) and is not affiliated with or endorsed by it. We do not make official disability determinations.

02What we collect

From the SSDI screening we collect your full legal name, email address, phone number, state, ZIP code, preferred contact method, preferred language, best time to contact, your answers to the screening questions, and the date and time you gave consent.

03What we do not collect

We do not ask for your Social Security number, your my Social Security login credentials, medical records, or detailed clinical information. Please do not include any of these in free-text answers. If you send them to us anyway, we will delete them.

04How we use it

We use your information to review your screening, to contact you about it if you consented, and to keep a record of how your inquiry was handled. We do not sell your information, and we do not share it with third parties except with the intake partners who help us respond to your inquiry, or where the law requires it.

05Your consent

We only contact you after you tick the consent box and acknowledge this policy. You can withdraw consent at any time by contacting us, and we will stop contacting you about the inquiry. Withdrawing consent does not affect anything done before you withdrew it.

06Saved progress

While you fill in the screening, your answers are saved in your own browser so you can return to them. They are not sent to our servers until you press Submit My Information. You can clear the saved draft at any time by clearing your browser data for this site.

07How long we keep it

We keep a screening record for up to 24 months from our last contact with you, and then delete it. We may keep a shorter record longer where we are required to for legal, tax, or compliance reasons.

08How we protect it

Screening records are stored in access-controlled systems. Only authorized administrators can open a customer record, and every change to one is written to an audit trail. Access is granted by role, not by individual request.

09Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Use our contact page and quote the reference you were given when you submitted. We will respond within a reasonable period.

10No promise of benefits

Nothing on this site is a promise of approval, eligibility, or a specific benefit amount. Any screening outcome is preliminary and informational only. For official information or to apply for SSDI, visit the Social Security Administration at ssa.gov/disability.

Questions about your data? Contact us and quote the reference you were given.